This statement sets out our, SPC Ardmona Limited and our related entities’ (collectively
referred to as “SPC Ardmona”), policies relating to your personal information.
Your personal information is important
Most private sector organisations in Australia must, by law, comply with the Privacy Act
1988 (Cth). We will comply with all laws, including the Australian Privacy Principles
("APPs"), which protect your privacy and have implemented a companywide program to
ensure compliance by our employees.
Collecting and using information
The only personal information we collect about you is what you tell us about yourself
when you fill in a form, send us an e-mail, enter a competition, speak to one of our
representatives or deal with one of our affiliates, business partners, advertising partners,
customers and other third parties that help us provide services to you. This information
may include your name, e-mail and mailing addresses, contact numbers and date of
birth. We will record your e-mail address if you send us an e-mail. We also collect
information obtained as a result of credit checks that you authorise us to carry out. If
we do not collect this personal information, we may not be able to provide you with the
goods or services that you have requested from us.
We use your personal information for the purpose for which it has been provided, for
reasonably related secondary purposes, any other purpose you have consented to and
any other purpose permitted under the Privacy Act. This may include using your
personal information for the following purposes:
- to provide you with the products or services you requested;
- to assess your application for the provision of credit;
- to assess your application for employment;
- to accept your application to participate in promotions or competitions run by us; or
- for complaints handling or data analytics purposes.
We may also use it to tell you about other products and services of SPC Ardmona or
third parties. We will not sell any personally identifiable information that you give us to
any third party.
We use technology to collect information about traffic through our Internet
site. However, we cannot identify you from that information. We use the information
gathered to make the site more user-friendly and relevant for your needs.
We may also collect, use and disclose personal information under the terms of a
particular agreement, promotion or arrangement agreed by you.
Disclosure of information
We may disclose your personal information for the purposes for which we may use your
information described above, and we may also disclose it to third party organisations
such as our affiliates, business partners, advertising partners, mailing and printing
houses, IT providers and other service providers who may assist us in providing, or who
may provide services to you. In such cases we have taken steps to ensure that any
third party access to personal information complies with the APPs. We will also disclose
your personal information where we are required or authorised by law to do so.
We may disclose your personal information to a person or organisation that is located
outside of Australia, including to our related bodies corporate located overseas and in
such countries as New Zealand, Fiji, Singapore, Samoa, Papua New Guinea, Netherlands,
Spain and the United Kingdom.
Accuracy and security of your personal information
We take all reasonable steps to secure any personal information which we hold about
you and to keep this information accurate and up-to-date. Personal information is stored
either electronically or in hard copy and appropriate information security measures are in
place to protect this information.
Our website does not provide facilities for the secure transmission of information across
the Internet. Users should be aware that there are inherent risks transmitting
information across the Internet.
You may request corrections to your personal information held by us. To do this, send
an e-mail to us at firstname.lastname@example.org or call us on 1800 203 526. Any change
relating to credit eligibility information or credit information must be submitted in writing
We will take such steps that are reasonable in the circumstances (if any) to destroy or
de-identify personal information when it is no longer required.
What do you do if you have a complaint or a question
In most cases, you have a right to access the personal information that we hold about
Requests for access should be directed to the Privacy Officer, whose contact details are
set out below. If you would like further information about how we manage your personal
or wish to lodge a complaint in relation to an alleged breach of the Privacy Act 1988
(Cth), please contact us by calling us on 1800 203 526, sending an e-mail to us at
email@example.com, or writing to us at the following address:
SPC Ardmona Limited
Attention: Privacy Officer
L14, 40 Mount Street
North Sydney, NSW, 2060
You may also contact us by sending a fax to:
SPC Ardmona Limited
Attention: Privacy Officer
Fax No: 02 9259 6233
The Privacy Officer is responsible for co-ordinating the investigation of any complaints
and resolving the matter with a complainant. The Privacy Officer will manage any
complaints received in a timely manner (usually within 30 days), and provide you with a
response to your complaint. If you are not satisfied with our response, you may take
your complaint to the Office of the Australian Information Commissioner.